How DigiBike works

Rent a bike

Download the DigiBike app from Apple’s App Store or Google Play Store and sign up for an account, it will take no more than a few minutes.

You will then see all available bikes in your vicinity on the app’s map. Click on the nearest bike and you will get a guide showing you how to find it.

Once you arrive at the bike you want to use, press “Unlock bike” in the app and scan the QR code on the bike’s lock and the bike will immediately unlock. You are now ready to go!

The first hour is free!

Once you have finished cycling, park the bike properly so that it does not interfere with or hinder pedestrian and vehicle traffic. We prefer to see the bike parked in a bicycle rack.

Lock the bike manually by sliding the lever on the frame lock down until the lock goes around the rear wheel. You will hear a whistling sound from the lock when it is properly locked.

Then press the “End journey” button in the app to complete the order and register the bike as returned. When the trip is over, the payment will be deducted from your app wallet.

Sign up for a membership

1.) Click the menu in the upper left corner.

2.) Click My Membership.

3.) Click Renew Membership and select the membership level.

Use a coupon

1.) Click the menu in the upper left corner.

2.) Click Payment Methods.

3.) Click Add a group code.

4.) Enter your code from the coupon and click Confirm

5.) Your coupon code is now registered.

PitStop

PitStop is a feature that lets you lock and unlock or switch to another DigiBike at any time during your trip and you still pay only 15 SEK for the whole hour*. This means you can stop at a store, have a coffee or visit a friend without having to pay further when unlocking a DigiBike for your trip home.

* The time for your 60 minutes begins when you unlock the bike for the first time, and continue to count continuously while using PitStop. During these 60 minutes you can make one stop.

Parking zones

The bikes must be parked within these areas marked on the maps below. Click to get a bigger picture

Technology

DigiBike’s bikes are developed and manufactured to meet the toughest European safety standards. Our secure payment system handles all major credit cards and all transactions are encrypted using industry-standard SSL technology.

Saftey

We recommend that you always wear a helmet when using our bikes

Frequently asked questions

The bike did not unlock, what can I do?

Please check if the rims on the wheel is pressing against the locking pin, if so it might not be able to unlock. Try to move the bike a bit forward or backwards so the locking pin can move freely and try to unlock the bike again.

I have checked that the lock can move freely but the bike still doesn't unlock, what can I do?

Try turning off and then on Bluetooth on your phone. This is most commonly done in the phone’s settings menu. If this does not help, restart your phone and then try again.

Do I need internet access to rent a bike?

Yes, your phone needs to be connected to the internet when unlocking a bike. This is so that our system can know who is using the bike.

Is it ok if I have internet where I unlock the bike but not where I will finish the trip?

Yes, you only need internet access when you start the journey, you can then lock the bike even if you do not have internet access.

I think I have been wrongly charged when using DigiBike's rental bikes, what should I do now?

Contact us at info@digibike.se and describe the situation and we will find a solution together, we are keen to have satisfied customers and always offer quick service.

I want to close my DigiBike account, who do I contact?

Email us at info@digibike.se and we will help you to close your account.